HELP CENTER
Frequently asked questions.
Answers about encryption, storage, chat and accounts. Can’t find what you need? Send us a message.
GETTING STARTED
What is Xevora?
Xevora is a private cloud with chat built in. You store your files end-to-end encrypted and send them to anyone in a chat, straight from your storage, without downloading and re-uploading.
Is Xevora free to use?
Yes. Every account gets 10 GB of end-to-end encrypted storage, unlimited chat, audio and video calls, and file transfers of any size. Paid plans add more storage, up to 2 TB — see Pricing.
Which devices are supported?
Xevora is available on iPhone and Android. Your files and chats sync across every device you sign in on.
How do I create an account?
Download Xevora from the App Store or Google Play, sign up with your email address and choose a username.
SECURITY & PRIVACY
What does end-to-end encrypted mean?
Your files, messages and calls are encrypted on your phone and can only be decrypted by you or the people you share with. Xevora’s servers only store data they can’t read. More on our Security page.
Can Xevora read my files or messages?
No. We don’t have the keys to open them, so we can’t read your content and we can’t hand it over to anyone else.
What if I lose my password?
Because we don’t hold your keys, we can’t recover your files if you lose access to your account and your recovery key. Keep your recovery key somewhere safe.
What happens to my data if I delete my account?
Your files and messages are permanently deleted from our servers, apart from short technical backup periods described in our Privacy Policy.
FILES & TRANSFERS
Is there really no file size limit?
Yes. You can send files of any size and any format, in full quality.
How do I send a file from my cloud in a chat?
Open the chat, tap attach and pick the file from your cloud. Because it’s already uploaded, it’s sent instantly.
How do share links work?
Create a link to any file or folder, add a password and an expiry date, and send it to anyone, even if they don’t use Xevora.
Can I recover a deleted file?
On Essential, Pro and Ultra, deleted files can be restored for 30, 60 or 90 days.
REWARDS
How do I earn points?
By uploading, sharing and inviting friends.
How does the referral program work?
Share your referral code from the app. When a friend signs up with it, you both get a bonus.
BILLING & ACCOUNT
How do I upgrade or cancel my plan?
From the app, anytime. Your plan stays active until the end of the paid period.
Which payment methods do you accept?
Plans are paid through the App Store or Google Play, with any payment method you have set up there.
Do you offer refunds?
Plans bought through the App Store or Google Play are refunded under Apple’s and Google’s refund policies. If something went wrong, contact us and we’ll help.
How do I contact support?
Write to daniel@crazywolf.digital or use the form on the Contact page. You can also ask the community on Telegram or Discord.
XEVORA — STILL HAVE QUESTIONS? JUST ASK.